Miami-Dade · Non-Emergency Medical Transportation
Ambulatory, wheelchair and stretcher transportation across Miami-Dade County. Door to door, on time, every time — with drivers trained to help you from your front step to the exam room.
Services
Every passenger gets matched to the right vehicle and the right level of assistance — because "a ride" means something different depending on how you move.
For passengers who can walk but need a steady arm. Our driver meets you at the door, supports you over curbs and stairs, and walks you all the way in.
Lift-equipped, ADA-compliant vans. You stay in your own chair the entire trip — no transferring, no lifting, no strain on anyone.
For passengers who must stay lying down. A trained two-person crew handles every transfer, and the vehicle is equipped for oxygen on board.
Who We Serve
Half the calls we take come from an adult son or daughter arranging transport for a parent. We built this service for both of you.
Independence, kept.
Getting to appointments, therapy, church and family gatherings without asking anyone for a favor or giving up the car keys before you're ready.Treatment you can count on reaching.
Dialysis three times a week, chemotherapy, physical therapy, wound care, hospital discharge. Recurring schedules we hold for you.One less thing to carry.
Book from anywhere, including out of state. We confirm the trip, and the driver is briefed on exactly what your loved one needs before arriving.By The Numbers
Every vehicle is sanitized between passengers. Every driver is certified in passenger assistance and clears a background check before their first trip. Every recurring appointment — dialysis, therapy, infusion — is held on our schedule so you never have to rebook it.
How It Works
The whole point of this service is that you stop worrying about it. Here is exactly what happens after you book.
Call (305) 564-2941, or use the online scheduler and pick your own time slot. Tell us the pickup address, the destination, the appointment time, and how you move.
You get written confirmation with the pickup window, the vehicle type and the driver's assistance level. Recurring treatments are locked into our schedule so you book them once, not weekly.
Your driver arrives early, comes to the door, and helps from wherever you are — not from the curb. Wheelchairs are secured, walkers are stowed, and a family member is welcome to ride along.
We walk you inside and check you in. When your appointment runs long — and they do — call us and we adjust. Your return ride is part of the same booking.
Why Universal
Anyone can move a person from A to B. The difference shows up in the ten minutes on either end of the drive.
In Their Words
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My mother has dialysis three mornings a week. Before, every one of those mornings was a negotiation. Now the van is outside at the same time and the driver already knows she needs the walker.
Daughter and caregiverDialysis three mornings a week · Hialeah
I use a power chair. I have been left at a curb in the rain by a "wheelchair service" before. These drivers get me to the door and wait until I am inside. That is the whole difference.
Power-chair passengerRides weekly · Westchester
I live in New Jersey and my father is in Kendall. I booked from my kitchen, they called me after the drop-off, and I finally stopped feeling guilty about the distance.
Son, booking from out of stateFather lives in Kendall
We discharge patients who have no ride home. They answer, they show up, and they treat our patients the way we would want to be treated.
Discharge coordinatorMiami-Dade hospital
Ready when you are
Book online in under three minutes, or call and speak to a person. Same-day rides subject to availability.
