Have your details out
Insurance card, appointment paperwork and a list of current medications. Not for us — for the clinic, so the visit is not delayed at the desk.
How It Works / Booking to arrival
Four steps,
no surprises.
The most common reason people hesitate to book medical transportation is that they do not know what happens next. So here is all of it, in order.
The four steps of a ride
1
Book your ride
Call (305) 564-2941 and speak to a person, or use the online scheduler and pick your own time slot.
Have these ready: pickup address, destination, appointment time, and how you move — walking with assistance, wheelchair, or stretcher. If you use oxygen, a power chair or a bariatric chair, tell us the model.
2
Get written confirmation
You receive the pickup window, the vehicle type, the assistance level and the rate — in writing, before the day of travel. Nothing about the price changes afterwards.
Recurring treatment? Dialysis, infusion and therapy schedules are locked into our system as standing appointments. You book once. We hold the slots.
3
Your driver arrives
Early, briefed, and at your door — not at the curb. They already know whether there are steps at the entrance, whether you use a walker, and whether a family member is riding along.
Wheelchair passengers: the lift comes down, you board in your own chair, and four-point securement is checked before the vehicle moves. Stretcher passengers: a two-person crew handles every transfer.
4
Arrive, and get home again
We walk you in and see you checked in. Your return trip is part of the same booking — you are not making a second call from a waiting room.
Appointments run long. They always do. Call us when you are ready and we adjust the pickup. Waiting is part of the service, not a surcharge.
Before The Ride
How to make the day
go smoothly.
None of this is required. All of it helps.
Be ready 10 minutes early
Our driver plans to arrive before the window opens. Shoes on and coat ready means the traffic buffer stays a buffer.
Tell us what changed
New walker, a fall last week, a different entrance at the building. Small updates change how we prepare — and they take ten seconds to mention.
Bring someone if you want
A spouse, caregiver or interpreter is welcome in the companion seat. Mention it when booking so the right vehicle is assigned.
Speak Spanish? Say so.
Hablamos Español. Ask when you book and we will assign a Spanish-speaking driver wherever availability allows.
Keep our number handy
(305) 564-2941. If the appointment ends early, ends late, or gets cancelled — one call and we adjust.
Good To Know
Honest answers
to the awkward questions.
Same-day rides
Often possible — never promised.
Call as early as you can. Wheelchair and stretcher trips need more lead time than ambulatory.This is non-emergency transport
For a medical emergency, call 911.
We are not an ambulance service and do not provide en-route medical treatment.Cancellations
Tell us as soon as you know.
Advance notice means the slot goes to someone else who needs it. No penalty for a genuine change of plan.Ready to book
Your first ride
starts with one call.
Three minutes on the phone, or book your own time slot online.
Serving Miami-Dade & Broward · Hablamos Español