Privacy Policy

Who we are

Universal Healthcare Logistics (“we”, “us”, “our”) provides non-emergency medical transportation in Miami-Dade and Broward County, Florida. This policy explains what we do with personal information collected through this website and through our booking and dispatch process.

You can reach us at (305) 564-2941 or info@universalhealthcarelogistics.com.

Information we collect

We collect only what we need to arrange and complete a ride:

• Contact details — name, phone number, email address.
• Trip details — pickup and drop-off addresses, appointment date and time, return arrangements.
• Mobility and accommodation needs — whether you travel ambulatory, by wheelchair or by stretcher, equipment you use, and any assistance you require. Some of this is health-related information and we treat it accordingly.
• Payment or coverage details — the plan or method used to pay for the trip. We do not store full card numbers on this website.
• Website technical data — pages visited and basic device information, used to keep the site working and secure.

How we use it

We use your information to schedule and complete your trip, to brief the assigned driver on the assistance you need, to confirm bookings and communicate changes, to bill for the service, and to meet our legal, insurance and safety obligations. We do not sell your personal information, and we do not use it for advertising.

Who we share it with

We share only what is necessary, and only with:

• The driver and crew assigned to your trip.
• The healthcare facility, discharge coordinator or care partner arranging the trip, where they are the party booking it.
• Your health plan or payer, where the trip is billed through coverage.
• Service providers who operate our scheduling, email and form systems under contract.
• Authorities, when the law requires it.

Forms and reCAPTCHA

Our contact form is protected by Google reCAPTCHA to block automated spam. Google’s Privacy Policy and Terms of Service apply to that feature. Online booking uses Google Calendar Appointment Scheduling, and the information you enter there is handled under Google’s terms as well.

How long we keep it

We keep trip and contact records for as long as we need them to provide the service and to satisfy legal, tax, insurance and safety record-keeping requirements — typically [NUMBER] years — then dispose of them securely.

How we protect it

We limit access to staff who need it to do their jobs, use reputable providers for our scheduling and email systems, and train our team on handling health-related information. No system is perfectly secure, but we take these obligations seriously.

Your choices

You may ask us what information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or ask us to stop contacting you for non-essential reasons. Call (305) 564-2941 or email info@universalhealthcarelogistics.com and we will respond within [NUMBER] days.

Children

We transport minors when a parent, guardian or authorized facility arranges the trip. This website is not directed at children, and we do not knowingly collect information directly from a child through it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes will be highlighted on the website.