Notice of Privacy Practices

Our commitment

Arranging medical transportation means we necessarily learn things about your health — where you are being treated, how you move, what equipment you use. We are committed to protecting that information and to using it only as described here or as permitted by law.

[CONFIRM WITH COUNSEL whether Universal Healthcare Logistics is a covered entity or a business associate under HIPAA for the services it provides. The scope of this notice depends on that determination.]

How we may use and disclose your information

• For treatment-related coordination — sharing pickup details and mobility needs with the assigned crew, and coordinating timing with your clinic, dialysis center or discharging hospital.
• For payment — billing your health plan or payer for a covered trip.
• For our operations — scheduling, quality review, staff training and safety investigations.
• As required by law — including public health, safety and law enforcement requirements, and in response to a valid court order.
• To people involved in your care — a family member, caregiver or personal representative involved in arranging your transportation, unless you object.

Any other use or disclosure requires your written authorization, which you may revoke at any time in writing.

Your rights

• Access — request a copy of the information we hold about you.
• Amendment — ask us to correct information you believe is inaccurate.
• Accounting of disclosures — request a list of certain disclosures we have made.
• Restriction — request limits on how we use or share your information. We will consider every request, though we are not required to agree to all of them.
• Confidential communication — ask us to contact you a specific way or at a specific address.
• Paper copy — request a printed copy of this notice at any time.
• Notification of a breach — be told if your information is compromised.

How to exercise your rights

Contact our Privacy Officer at (305) 564-2941 or info@universalhealthcarelogistics.com. We will respond within the timeframe required by law.

Complaints

If you believe your privacy rights have been violated, you may complain to us using the contact details above, or to the U.S. Department of Health and Human Services, Office for Civil Rights at hhs.gov/ocr. You will not be penalised or retaliated against for filing a complaint.

Our duties

We are required by law to maintain the privacy of your health-related information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect. We reserve the right to change this notice and to make the revised notice effective for information we already hold. The current version is always posted on this page.